How can we help?
Email our team and we’ll get back to you within 1–2 business days.
Email support@hum-app.comYou can also reach us from the app under Settings → Support.
Contact the right team
Choosing a specific topic helps us route your message faster.
Account & general help
Signing in, verification, listings, and anything else about using HUM.
support@hum-app.com
Payments & payouts
Charges, refunds, deposits, and lender payouts.
support@hum-app.com
Damage claims & disputes
Filing a claim, responding to one, or appealing a decision.
claims@hum-app.com
Report a problem
Bugs, unsafe items, prohibited listings, or another user’s conduct.
support@hum-app.com
Privacy requests
Access, correct, or delete your data, or opt out of data sharing.
privacy@hum-app.com
Legal & copyright
Legal notices, service of process, and DMCA takedown requests.
legal@hum-app.com
Before you write in
- Include your rental ID if your message is about a specific booking — it’s the fastest way for us to find it.
- Attach photos for anything involving item condition or damage.
- Write from your account email so we can verify it’s you before discussing account details.
Policies
Our Terms of Service and Privacy Policy explain how rentals, deposits, claims, and your data are handled.
Hum-App Technologies Inc.
2314 28th Street, Santa Monica, CA 90405